Terms & Conditions

Booking Policy

• A booking will be confirmed only upon receipt of the required advance payment.
• An advance payment of 50% of the total trip cost is required to secure the booking.
• The remaining balance must be paid at least 20 days before the trip start date.
• For bookings made within 20 days of departure, 100% payment is required at the time of booking.
• Failure to make the balance payment by the due date may result in cancellation of the booking without refund of the advance amount.

Payment Terms

• All payments must be completed before the commencement of the trip.
• Prices are subject to change in case of any increase in taxes, government levies, fuel surcharges, entrance fees, or supplier charges before final payment.
• Any additional services requested after booking confirmation will be charged separately.
• Any itinerary modifications requested by the traveller after confirmation may incur additional charges based on actual costs.

Cancellation & Refund Policy

All cancellation requests must be submitted in writing via email or WhatsApp. The booking amount remains non-refundable in all circumstances. Cancellation charges will be calculated based on the date on which the written cancellation request is received.

Refunds, where applicable, will be processed within 15-30 working days after receiving all supplier settlements. Approved refunds will be credited to the original payment method within 7-14 business days, after deducting applicable payment gateway charges, taxes, or third-party cancellation fees, if any.

No Refund Will Be Provided For

• No-shows.
• Early departure from the trip.
• Unused hotel nights.
• Unused meals.
• Missed transfers.
• Missed activities or sightseeing.
• Unforeseen circumstances covered under Force Majeure.

Force Majeure

2 Solo Souls shall not be held responsible for delays, modifications, interruptions, or cancellation of travel services arising from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, floods, landslides, earthquakes, or extreme weather.
• Pandemics or epidemics.
• Government restrictions or advisories.
• Political unrest, strikes, riots, or civil disturbances.
• Flight cancellations or transport disruptions.
• Closure of tourist attractions or destinations.

In such situations, any refunds will be subject to the refund policies of hotels, airlines, transport providers, activity operators, and other third-party suppliers. Any unrecoverable costs already incurred will be deducted.

Service Policies

Consultation fees, visa assistance fees, itinerary design fees, and travel planning charges are non-refundable once the service has been delivered, irrespective of whether the traveller proceeds with the trip.

Privacy, Shipping & Cookies

Privacy Policy

At 2 Solo Souls, we respect your privacy and are committed to protecting your personal information. We collect only the information necessary to provide travel consultation, itinerary planning, visa guidance, and related services. Your information is used solely for processing bookings, responding to enquiries, improving our services, and complying with legal obligations.

We do not sell or rent your personal information. Information may be shared with trusted travel partners only where necessary to provide the requested services or where required by law. By using this website, you consent to this Privacy Policy.

Shipping Policy

2 Solo Souls provides digital travel services and does not ship physical products. Travel documents, itineraries, invoices, confirmations, and consultation details are delivered electronically via email or other agreed digital communication channels.

Digital services are generally delivered within 1-7 business days, depending on the nature of the service and receipt of all required information from the customer. In case of any delay, customers will be informed through their registered email or contact number.

Cookie Policy

Our website uses cookies to improve functionality, enhance user experience, analyse website traffic, and remember your preferences. By continuing to use our website, you consent to the use of cookies. You may disable cookies through your browser settings; however, certain website features may not function properly.

Disclaimer & Liability

Limitation of Liability

2 Solo Souls acts solely as an intermediary between travellers and service providers such as hotels, airlines, transport operators, guides, and activity providers. We shall not be liable for any injury, loss, damage, delay, inconvenience, or expense arising from the acts, omissions, or defaults of third-party service providers.

Visa Consultation Disclaimer

2 Solo Souls provides visa consultation and documentation guidance only. The final decision regarding the approval, rejection, processing time, or issuance of any visa rests solely with the respective embassy, consulate, or government authority. We do not guarantee visa approval and shall not be responsible for any losses arising from visa refusal, delay, or changes in immigration policies.

General Disclaimer

The information published on this website is intended for general travel guidance only. While we strive to keep all information accurate and up to date, travel regulations, visa requirements, prices, weather conditions, and government advisories may change without notice.

2 Solo Souls shall not be liable for any loss, delay, cancellation, injury, damage, or expense arising from reliance on information available on this website or from services provided by third-party travel suppliers.

Traveller Responsibilities

• Travellers are responsible for carrying valid identification documents required for travel.
• International travellers are responsible for obtaining and maintaining valid passports, visas, vaccinations, and travel documents.
• Travellers must comply with local laws, regulations, and instructions provided by guides or tour leaders.
• Any damages caused by a traveller to hotel property, vehicles, equipment, or third-party property shall be borne by the traveller.

Travel Insurance

Travel insurance is strongly recommended for all travellers. We advise purchasing insurance that covers trip cancellation, medical emergencies, personal accidents, baggage loss, and travel delays.

Intellectual Property Policy

All content on this website, including text, images, logos, graphics, videos, itineraries, travel guides, and other materials, is the intellectual property of 2 Solo Souls unless otherwise stated. No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

Unauthorised use may result in legal action under applicable intellectual property laws.

Acceptance

By making a booking and/or making payment towards any trip, package, service, or consultation offered by 2 Solo Souls, the traveller acknowledges that they have read, understood, and agreed to these Booking, Payment, and Cancellation Terms.