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Return & Refund Policy

This policy explains refund eligibility, cancellation charges, refund processing duration, refund mode, and non-refundable charges for 2 Solo Souls travel services.

Refund processing: 15-30 working days Credit mode: Original payment method Credit timeline: 7-14 business days
Data Privacy Policy How we collect, use, share, and protect customer information. Cancellation Cancellation Policy Written cancellation rules and refund slabs by departure duration. Delivery Shipping Policy Digital delivery timelines for travel documents and service details. Full Terms Terms & Conditions Booking, payment, cookies, disclaimer, and traveller responsibilities.

Overview

All cancellation requests must be submitted in writing via email or WhatsApp. Cancellation charges will be calculated based on the date on which the written cancellation request is received.

The booking amount remains non-refundable in all circumstances. Any approved refund will be subject to supplier policies, applicable payment gateway charges, taxes, and third-party cancellation fees, if any.

Returns

2 Solo Souls provides digital travel services and does not ship physical products. Therefore, physical product returns, return pickup, exchange, and return shipping procedures do not apply.

For digital services, refund eligibility is governed by the cancellation period, supplier policies, booking charges, payment gateway charges, taxes, and any third-party cancellation fees.

Refund Duration & Eligibility

The following cancellation charges shall apply before the scheduled departure date.

Cancellation Period Before Departure Refund Applicable Important Note
30-45 days 75% refund of the total trip cost less booking charges Booking charges remain non-refundable.
15-30 days 50% refund of the total trip cost less booking charges Supplier deductions may apply.
Less than 15 days No refund Full cancellation charges apply.

Refund Processing Duration & Mode

Refunds, where applicable, will be processed within 15-30 working days after receiving all supplier settlements.

Approved refunds will be credited to the original payment method within 7-14 business days after refund processing, after deducting applicable payment gateway charges, taxes, or third-party cancellation fees, if any.

Processing Duration 15-30 working days
Refund Mode Original payment method
Bank Credit Duration 7-14 business days

Non-Refundable Cases

No refund will be provided for the following:

  • No-shows.
  • Early departure from the trip.
  • Unused hotel nights.
  • Unused meals.
  • Missed transfers.
  • Missed activities or sightseeing.
  • Unforeseen circumstances covered under Force Majeure.

Service Fees

Consultation fees, visa assistance fees, itinerary design fees, and travel planning charges are non-refundable once the service has been delivered, irrespective of whether the traveller proceeds with the trip.

Force Majeure

2 Solo Souls shall not be held responsible for delays, modifications, interruptions, or cancellation of travel services arising from circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, political unrest, strikes, transport disruptions, or destination closures.

In such situations, any refunds will be subject to the refund policies of hotels, airlines, transport providers, activity operators, and other third-party suppliers. Any unrecoverable costs already incurred will be deducted.

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Note: This policy applies to digital travel services, bookings, packages, consultations, and related services offered by 2 Solo Souls.

Contact Us

For refund requests, cancellation requests, booking enquiries, or grievances, please contact us through the details below.