Shipping Policy

Overview

2 Solo Souls provides digital travel services and does not ship physical products. This Shipping Policy applies to digital travel documents, itineraries, invoices, confirmations, consultation details, and related service communications.

Digital Delivery Method

Travel documents, itineraries, invoices, confirmations, and consultation details are delivered electronically via email or other agreed digital communication channels.

• Email delivery to the email address shared by the customer.
• WhatsApp or another agreed communication channel, where applicable.
• Digital document sharing after receipt of required customer information and applicable payment.

Delivery Duration

Digital services are generally delivered within 1-7 business days, depending on the nature of the service and receipt of all required information from the customer.

Delay Communication

In case of any delay, customers will be informed through their registered email address or contact number. Delivery timelines may vary if required customer information is incomplete, delayed, or inaccurate.

Limitations

Since 2 Solo Souls does not ship physical products, courier tracking numbers, physical dispatch timelines, physical delivery charges, and physical return shipping procedures do not apply.

For travel services involving third-party suppliers, final confirmations may depend on availability and confirmation from hotels, airlines, transport providers, activity operators, or other service providers.