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Privacy Policy

We respect your privacy and are committed to protecting the personal information shared with us while using our travel consultation, itinerary planning, visa guidance, and related services.

Last updated: July 10, 2026 Business: 2 Solo Souls Jurisdiction: New Delhi, India
Refund Mode Return & Refund Policy Refund timelines, refund method, and non-refundable booking amounts. Duration Cancellation Policy Cancellation slabs from 45 days before departure to less than 15 days. Digital Delivery Shipping Policy Delivery of itineraries, invoices, confirmations, and consultation details. Full Terms Terms & Conditions Booking, payment, cookies, disclaimer, and traveller responsibilities.

Overview

At 2 Solo Souls, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website, submit an enquiry, make a booking, or purchase any trip, package, service, or consultation from us.

By using this website or sharing your details with us, you consent to this Privacy Policy.

Information We Collect

We collect only the information necessary to provide travel consultation, itinerary planning, visa guidance, booking assistance, and related services.

  • Name, phone number, email address, and contact details.
  • Travel preferences, destination details, trip dates, passenger details, and service requirements.
  • Payment, invoice, and booking-related information required to process your request.
  • Documents or information voluntarily shared for visa guidance, itinerary planning, or travel service coordination.
  • Website usage information collected through cookies or similar technologies.

How We Use Information

Your information is used solely for processing bookings, responding to enquiries, improving our services, and complying with legal obligations.

  • To respond to booking enquiries and service requests.
  • To provide travel consultation, itinerary planning, visa guidance, and related services.
  • To issue invoices, confirmations, travel documents, and service updates.
  • To coordinate with hotels, airlines, transport providers, activity operators, guides, and other travel partners when required for your requested services.
  • To improve website functionality, customer experience, and service quality.
  • To comply with applicable legal, regulatory, tax, accounting, or security requirements.

Information Sharing

We do not sell or rent your personal information. Information may be shared with trusted travel partners only where necessary to provide the requested services or where required by law.

  • Hotels, airlines, transport operators, guides, activity providers, visa support partners, or other third-party suppliers involved in fulfilling your travel services.
  • Payment processors, technology providers, and operational service providers used to manage bookings and communications.
  • Government authorities, law enforcement, courts, regulators, or legal advisors where disclosure is required by law.

Cookie Policy

Our website uses cookies to improve functionality, enhance user experience, analyse website traffic, and remember your preferences.

By continuing to use our website, you consent to the use of cookies. You may disable cookies through your browser settings; however, certain website features may not function properly.

Data Security & Retention

We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, alteration, or loss. However, no website, email, messaging channel, or digital transmission method can be guaranteed to be completely secure.

We retain information only for as long as necessary to provide our services, resolve enquiries, maintain business records, meet legal requirements, or protect our legitimate interests.

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Important: For visa consultation, 2 Solo Souls provides documentation guidance only. Final visa decisions rest solely with the respective embassy, consulate, or government authority.

Contact & Grievance Details

For privacy questions, booking enquiries, feedback, complaints, or grievances, please contact us. We aim to acknowledge complaints within 3 business days and endeavour to resolve them within 15 business days, depending on the complexity of the matter.